Refund policy

We have a return no return/exchange/refunds policy for all applicable items (Blind Dates with a Book and/or Blind Date with a Book Subscriptions). Any eligible items such as Bookish items and accessories returns and exchanges are subject to approval. The invoice for this must be paid before we will refund it if approved. 

Please note that our Blind Dates with a Book Single Purchases, Blind Date with a Book Subscriptions, any wholesale orders, or preorders are not eligible for any refunds, exchanges, or returns. Please see our full Terms of Service for more information. 

To be eligible for a return, your item must be in the same condition that you received it, unworn, unwritten in, or unused, with tags, and in its original packaging, etc. You’ll also need the receipt or proof of purchase and order number that match your name and shipping address. 

To start a return, you can contact us at info@thistleriver.com. All returns and exchanges are resolved on a case-by-case basis. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted and will not be returned to the shipper. 

If you are seeking a refund for an order placed with an incorrect mailing address, the refund will be denied. We will also not ship to a different address from the original shipping address. It is the buyer's responsibility to enter the correct mailing/shipping address. It is also on the Buyer to reach out to the mail carrier to forward or amend the shipping address, as once the package leaves our store, the package legally belongs to the recipient/Buyer. 

It is the buyer's responsibility to place a claim through the mail carrier for any lost, stolen, misplaced, damaged, misdelivered, undeliverable, etc packages. Again, it is legally the buyer's package once it leaves our store. Please refer to tracking information sent via email. 

You can always contact us for any return questions at info@thistleriver.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. We require clear pictures/videos of the defective or flawed item, and it is strongly encouraged that you do an unboxing video of the package to send to us. As AI technology increases with fraudulent claims of damaged items, we have the right to run any photos and/or videos through AI image detection or AI-generated image detection programs. If found that the image or video is AI-altered, your claim will be denied, and you, as the buyer, will be banned from purchasing in the future. 

** Please note: This does NOT apply to boots purchased from our Oopsie Bins. Those boots and/or straws, toppers, and other items have been inspected and were deemed to have flaws, hence the reason why they were stocked in the Oopsie Bins and are non-returnable or do not qualify for an exchange. Flaws can and will be either big or small, and the customer is aware of this when purchasing from one of the Oopsie Bins. The Oopsie Bins are exclusive to our website and are not on any other selling platform we may use. 

Please also note that we label books as New, Like New, or Rescued, and it is at our discretion as to their condition they are in. When purchasing, you must make a note of the condition of the book you are getting, as we will not refund/exchange/replace a book because of its condition or disagreements of it. Please see our Terms of Service for more information. 

Other non-returnable items
Certain types of items cannot be returned, such as custom products (special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

In addition, we cannot accept returns on final sale items, Oopsie Bin items, custom items, or gift cards.

Exchanges
If you are seeking an exchange for a non Blind date with a Book item, please contact us at info@thistleriver.com, and once your exchange is approved, you, as the customer, will mail the item back at your cost. Once the item is received, inspected, and approved, we will charge you for the shipping of the new item and mail it to you. All exchanges are subject to approval. No exchanges for Oopsie Bin items, Blind Dates with a Book, or customs. The new item will only be mailed to the original mailing address. 

Refunds
We will notify you once we’ve received and inspected your return and will let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. Our 10-business-day period promise does not include how long your bank will take to receive the funds. As said before, we are NOT responsible for any incorrect shipping addresses or banking information. 

Thistle River Company LLC 

6635 West Happy Valley Road
Suite A104-181
Glendale, AZ 85310